Every company doesn't matter how big and successful it is can be strike by crisis anytime. That's why it’s important to have an “IF case” plan prepared. In this blog you will find out time periods which are important for crisis, steps for solving the crisis and how to communicate in this particular time. What are the types of crisis? As well you will notice who is responsible for certain action. In the end, you can read a Slovenian case about bad product on the market and how the company solved it and what were the steps and the sequence of acts. To make blog more interesting I also find some interesting video clips which are representing the written theory. What is in common to all crisis is that: unexpectedness, uncertainty and time pressure.

Crisis management and phases

Crisis management is a process designed to prevent or lessen the damage a crisis can inflict on an organization and its stakeholders. As a process, crisis management is not just one thing. Crisis management can be divided into three phases:
  1. pre-crisis
  2. crisis response
  3. post-crisis
The pre-crisis phase is concerned with prevention and preparation.
The crisis response phase is when management must actually respond to a crisis.
The post-crisis phase looks for ways to better prepare for the next crisis and fulfills commitments made during the crisis phase including follow-up information.

The tri-part view of crisis management serves as the organizing framework for this entry.
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